NetSuite Support: Offering support for items | How to Setup Support Checklist in NetSuite
You can choose to offer support for items in addition to support issues. This can help you filter your case load even more accurately. You can assign cases dealing with a specific item to a support rep who specializes in that item.
We help companies reduce the risk of bad Netsuite implementations by taking them through an initiation phase, prior to implementation.
During Phase 1 we configure the desired environment in our master configuration workbook.
During Phase 2 we set up a demo account for you, using the master config file from phase 1.
Once you are happy with the demo, you can pay for your Netsuite licenses and start the implementation.
This approach optimizes your Netsuite licensing cost, and removes performance pressure during the implementation phase, which usually leads to a better implementation.
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